At FinPillow, we stand behind the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your FinPillow, we offer a 30-day return policy from the date of purchase.

Return Conditions

Eligibility Window: Returns must be initiated within 30 days from the date of purchase. We believe this provides ample time to experience the benefits of your FinPillow in various sleeping environments.

Condition of the Product: Returned items must be in new and unused condition, free of stains, damages, or wear and tear. Products must be returned in their original packaging with all tags and accessories included.

Proof of Purchase: A valid receipt or order number is required for all returns. This helps us process your return quickly and efficiently.

Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the product reaches us successfully. Please note, original shipping fees are non-refundable.

How to Initiate a Return

Contact Us: To start the return process, please contact our customer service team via email at [customer service email] or call us at [customer service phone number]. We will provide you with detailed instructions and the return shipping address.

Prepare the Package: Securely pack the FinPillow in its original packaging. Include a copy of the receipt or note your order number on the package to expedite the return process.

Ship the Product: Send the package to the address provided by our customer service team. We strongly recommend using a trackable shipping method.

Processing Returns

Upon receiving your return, our team will inspect the product to ensure it meets our return condition requirements. Please allow up to 30 days for your return to be processed. If approved, a refund will be issued to your original method of payment for the purchase price of the product. Please note, return shipping costs will not be refunded.

Exchanges

If you received a defective or incorrect item, please contact us immediately so we can rectify the issue. We will cover all shipping costs for exchanges in such cases.